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FAQ

FAQ's

Q: Is your brand experiencing delays due to Coronavirus?

Yes. Unfortunately the government has forced us to limit the number of people we can have inside our small warehouse. Every order is being shipped by our 2 founders.

Our shipping company have also been prioritizing the shipment of essential goods. Causing more delays which we have no control over. 

Please scroll to the bottom of our site to read our full COVID19 update.

Q: How do I check the status of my order?

Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification through email or Facebook messenger. If you did not receive any updates on your order, please contact us immediately and we will do all we can to investigate.

Q: How long does shipping take?

A:  Our fulfillment centers are located around the world. For domestic orders in the United States, it will normally take about 10-15 days. For International orders, please allow up to 21 days. 

Q: Why does shipping take so long?

A: The COVID19 pandemic has caused delays for almost every object that is non essential and essential products have been given a priority by almost all shipping companies.

Although we work our hardest to get your order shipped as fast as possible. Thanks for your patients.

Q: What is the projector compatible with?

A: Our portable projector screen is compatible with MOST portable projector screens. However it is important to note most portable projectors do not allow enough projection for 100 inch+ screens. Which is why our projectors and screens go hand in hand.

Q: Can you use this to watch Netflix, Amazon Prime, Hulu? 

A: Yes! Absolutely. Just connect your laptop, phone, smart tablet into the portable projector and done. 

Q: The video shows a frame and stand but the description states no stand… Does the frame and stand come with it? 

A: At the moment, No it does not. The frame showed on our video is a prototype we are working on perfecting so we can begin offering it to our customers.   

Q: Can the projector connect to speakers via AUX?

A: Yes! The projector can be used with AUX cable or via Bluetooth. 

Q: I ordered two products, but have received only one... what's happening?

A: Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Do you provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed! However, if you have opened your package, we cannot offer you a refund.

Q: How can I get in contact with you?

A: We handle customer service through FaceBook Messenger and email. Visit our Facebook Page to open up a chat with us on FaceBook Messenger, or send us an email at outdoormoviescreen@gmail.com with any questions or concern that you have. 

Q: Do you offer a refund if I don't like the product?

A: Visit our Refund Page for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible.

 

 

For 24/7 customer support, please feel free to contact us at anytime. We respond to all enquiries within 24 hours, and know that buying items online can be a daunting experience. As such, we will not stop until each and every customer is satisfied.